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We are upgrading!

AtB are gradually upgrading to a new customer portal for travel and real-time information, and ticket purchases. We are in the process of gathering the various services and making it easier for you as a customer. Read about what's new and what it means to you.

The new ticket system will make it easier for everyone to plan and carry out a trip in Trøndelag. Now the app and webshop will be in one and the same system, which means greater flexibility and security for you as a customer.

New webshop

Welcome to a new and more user-friendly webshop for t:card at atb.no. For a period of time, both the current and the new webshop will be available. You will easily see which one to use based on how you travel, and you will use your existing t:card in the new webshop.

News in the webshop

  • The ticket can be used as soon as you have purchased it. 
  • If you lose the t:card, you can easily "move" the ticket to another t:card in the webshop.
  • Are you used to refilling an amount to complete several single trips? It will be replaced with clip cards - 10 single tickets purchased at once.

What it means for you

How you buy tickets and travel today will determine when you will use the new webshop or whether you will continue to use the current webshop. Read what applies to you below.

  • August 3rd, a new and more user-friendly webshop for t:card will be available at atb.no. Are you used to refilling an amount to complete several single trips? It will be replaced with the purchase of punch cards - 10 single tickets purchased at once.

    Use the t:card you have today when you shop - also in a new webshop.

    Punch cards are delayed

    The solution with a punch card is unfortunately not ready from August 7th, but we are working to ensure that you can use it within a short periode of time.

    More ways to buy a ticket

    Inntil vi har løsningen med klippekort på plass anbefaler vi følgende alternativer:

    • Periodic ticket on t:card
    • The app AtB Mobillett
    • SMS-ticket
    • Ticket machine (zone A)
    • Retailers (zone A)
    • On board (only credit card on region lines)

    Periodic ticket on t:card

    For many, it may pay to buy a season ticket instead of traveling with single tickets. With a season ticket, you travel as much as you want.

    For child and senior it pays to buy:

    • Periodic ticket 7 days if you are traveling 6 or more times in one week.
    • Periodic ticket 30 days if you are traveling 5 or more times in one week.

    For adult it pays to buy:

    • Periodic ticket 7 days if you are traveling 7 or more times in one week.
    • Periodic ticket 30 days if you are traveling 6 or more times in one week.

    AtB Mobillett

    For you with a smartphone, the AtB Mobillett app will be a good alternative to t:cards. You can buy a ticket for travel by bus, tram and boat in Trøndelag.

    MORE: AtB Mobillett

    SMS-ticket

    Dersom du ikke har smarttelefon, men en mobiltelefon du kan sende melding med kan SMS-billett være et godt alternativ.

    Buy ticket by sending the correct code , for example [HONNØR] or [HONNØR2S], to 2027. Buy more tickets by adding a space and number after the code, for example [BARN 3] or [BARN2S 3]. 

    Travel in zon A (valid 90 minutes)

    • VOKSEN
    • BARN
    • HONNØR
    • MILITÆR
    • SYKKEL
    • 24t

    Travel in 1 zone (valid 90 minutes)

    • VOKSEN1S
    • BARN1S
    • HONNØR1S
    • MILITÆR1S
    • SYKKEL1S

    Travel in 2 zones (valid 120 minutes)

    • VOKSEN2S
    • BARN2S
    • HONNØR2S
    • MILITÆR2S
    • SYKKEL2S

    Travel in 3 zones (valid 4,5 hours)

    • VOKSEN3S
    • BARN3S
    • HONNØR3S
    • MILITÆR3S
    • SYKKEL3S

    24-hour ticket is only available for adult in zone A via SMS.

    Codes translated

    • Voksen - Adult
    • Barn - Child
    • Honnør - Senior
    • Sykkel - Bike
    • Militær - Army

    Ticket machines and retailers

    At retailers and AtB's ticket machines, you can buy a single or 24-hour ticket for zone A.

    On board

    To reduce the risk of infection, there are restrictions on ticketing, and there is no cash payment on board. On a regional bus, you can buy a single ticket with a bank card.

    MORE: How to buy a ticket

    Ticket refund

    If you have a value left on your t:card that you have not used up before you switch to using the new webshop, we will refund it. Submit application for refund.

    MORE: Ticket refund

  • August 3rd, a new and more user-friendly webshop for t:cards will open, and by August 7th, those who travel with t:cards on bus and tram must use it. If you have a periodic ticket on your t:card, you must use it up before you use the new webshop .

    Use the t:card you have today when you shop - also in a new webshop .

    Available periodic tickets

    • 7-day ticket
    • 30-day ticket
    • 180-day ticket

    When you use the new webshop, you are on our new ticket system.

    More tickets are coming

    • Youth ticket
    • Miljøbillett
    • Selecting a period of time between 30 and 180 days

    Youth ticket and Miljøbillett can in the meantime be purchased in the app AtB Mobillett.

    Ticket refund

    If you have a value left on your t:card that you have not used up before you switch to using the new webshop, we will refund it. Submit application for refund.

    MORE: Ticket refund

  • We are working on a solution that allows you to manage both your own and others' t:cards from one and the same profile in the webshop. This will make it easy to see active tickets and buy new ones. Unfortunately, this solution is not ready by August 7th, but will be developed so that you can use it this autumn.

    Temporary solution

    Until we have the new solution in place, you must create a profile for each t:card you want to top up.

  • Those who travel with a t:card on a passenger boat or ferry can travel and top up a t:card as before and will not use the new webshop yet. We will come back with more information on when you can use it.

    Transfer to and from bus

    If you travel by bus in connection with your boat trip, you will not be able to validate your t:card on board the bus from August 7th. During this period, you must present a receipt for the purchase. Print a receipt from the webshop or bring a receipt from on board and show it to the driver. We apologize for the inconvenience this may cause during this period.

    Have you tried the app AtB Mobillett?

    With the app AtB Mobillett you can easily show the ticket both on board the bus and on the boat. You can buy a single ticket for all speedboat and ferry connections in the app. Note that the discount related to t:card auto travel does not apply in AtB Mobillett.

  • Those who travel with a t:card on a passenger boat or ferry can travel and top up a t:card as before and will not use the new webshop yet. We will come back with more information on when you can use it.

    Transfer to and from bus

    If you travel by bus in connection with your boat trip, you will not be able to validate your t:card on board the bus from August 7th. During this period, you must present a receipt for the purchase. Print a receipt from the webshop or bring a receipt from on board and show it to the driver. We apologize for the inconvenience this may cause during this period.

    Have you tried the app AtB Mobillett?

    With the app AtB Mobillett you can easily show the ticket both on board the bus and on the boat.

    Buy periodic tickets in the following:

    • 800/805 Trondheim - Brekstad - Kristiansund
    • 810 Trondheim - Vanvikan
    • 820/825 Dyrøy - Øyrekken
    • 830 Sandviksberget - Sætervika - Sandviksberget
    • 835 Sandviksberget - Skjærvøy - Sandviksberget
    • Levanger - Hokstad
  • August 3rd, a new and more user-friendly webshop for t:cards will open, and by August 7th, those who travel with t:cards on trains in zone A must use it. If you have a periodic ticket on your t:card, you must use it up before you use the new webshop. Use the t:card you have today when you shop - also in a new webshop.

    Available periodic tickets

    • 7-day ticket
    • 30-day ticket
    • 180-day ticket

    Youth ticket comes later, and can in the meantime be purchased in the app AtB Mobillett.

    When you use the new webshop, you are on our new ticket system.

  • Do you travel with t:card school?

    If you have the right to drive and are issued a travel document through the school, you must relate to information from the school.

    Do you buy a ticket?

    If you travel with public transport to and from school by buying a ticket, you will find information about what applies to you based on how you travel further up.

How to travel

Equipment for reading t:cards is being replaced. For a period of time, this means that you will experience some changes when you travel. If you are unable to validate the t:card, you can still go on board and take a seat. In the event of a ticket inspection, the inspector will see if you have a valid ticket and you will not receive a fee.

New app - two becomes one

The new app has been named AtB. You can find it in your app store. In the first instance, it will replace the current AtB Reise for travel planning, and in the long term it will also replace AtB Mobillett for ticket purchases. In other words, you will get everything you need to plan and complete a trip in one and the same app.

  • For real-time travel planning and departures, you must download the app AtB, which is available in the app store.

    Get started

    Download the app

    Google Play storeApp store responsive-focuspoint focus-horizontal-50 focus-vertical-50   

    Find trip

    Search by address, stop, position or select location on map.

    Travel

    With the AtB app, you have a full overview of the entire journey.

    Delete AtB Reise

    Once you have downloaded the new AtB app, you can delete the old AtB Reise.

    Fint trip

    Get an overview of the entire journey from exactly where you are, to exactly where you are going.

    • Search from address to address, select location on map or use "my location".
    • The app shows you the entire trip in a timeline, including walking, bus, boat, train and tram.
    • See real time departures near you.
    • Save favorite places and departures.

    Try single tickets

    Towards the fall, we will open up for ticket purchase in the new app, and in the long term it will replace AtB Mobillett. Do you want to test single tickets right now? Join as a test pilot directly in the app.

  • If you buy tickets in AtB Mobillett, you can continue just as before for a while longer. This fall, ticket purchases will be available in the new AtB app, and in the long term it will replace the current AtB Mobillett. You can already use the new app AtB for travel planning.

    Try single tickets

    Towards the fall, we will open up for ticket purchase in the new app, and in the long term it will replace AtB Mobillett. Do you want to test single tickets right now? Join as a test pilot directly in the app.

Some things will stay the same

Purchase of tickets by SMS, retailers, ticket machines and on board will continue as before.

Thanks to all the test pilots!

Our customers are important contributors in the development of new services. Through continuous user testing, we have gained valuable insight into their different needs and wishes. By ensuring that the services are universally designed, the user experience will be better for all travelers. Thanks for all the feedback, questions and input!