Ticket refund
Find out how to proceed to apply for a refund and what documentation you must submit to an application.
From Saturday August 7th, you can no longer use your t:card with value and auto travel on bus and tram. Apply for a refund if you have a value left on your t:card. There are many who apply for ticket refunds and we unfortunately have a longer processing time than normal.
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Periodic ticket refund
Periodic ticket on the app AtB, AtB Mobillett and travel card, t:card can be refunded in case of illness, death, relocation or changed travel pattern due to work/school/kindergarten. You can also get your ticket refunded if you have bought the wrong travel distance or passenger category.
We need account number and ID in addition to the following:
- Illness: Sick leave documentation.
- Death: Grant of probate.
- Address change: Confirmation from the National Register.
- Job: Confirmation of working conditions.
It is only in case of illness or death that we can refund the periodic ticket retroactively if it has not been used. If the period ticket has been used, we will deduct single trips.
See what information you must state on how you bought your ticket:
The app AtB
- Phone number, e-mail adress or costumer number.
- OrderID - Preferably a recipt showing this.
The app AtB Mobillett
- Phone number.
Travel card, t:card
- t:card number
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NB! If you have bought a ticket for your t:card in the t:card online shop, you must attach a receipt.
Contact us via the contact form or AtB service center to apply for a refund.
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Single ticket refund
If there is a proven error with the telecom operator or in the app that causes you to buy more tickets, we can refund the tickets. Paper tickets are non-refundable.
See what information you must state on how you bought your ticket:
The app AtB
We need an account number and identification in addition to:
- Phone number, e-mail adress or costumer number.
- OrderID - Preferably a recipt showing this.
The app AtB Mobillett
We need an account number and identification in addition to:
- Phone number.
Travel card, t:card
We need an account number and identification in addition to:
- t:card number
Contact us via the contact form or AtB service center to apply for a refund.
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Terminate AtB Mobillett account
If you like to terminate your AtB Mobillett account, please complete the following form (PDF, 58KB) (Norwegian only) and send it to us with a copy of valid ID. We will then refund the balance on your AtB Mobillett account.
Send the form via the contact form or by mail to AtB service center.
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Terminate travel card (t:kort)
If you would like to terminate your travelcard (t:kort) we need your travelcard and valid ID.
If you purchased the ticket for your t:card in the websop for t:card, you must attach the receipt.
Contact us via the contact form or AtB service center.
To apply for a refund, you must contact the AtB service center. Payment of refund is made to credit card, AtB Mobillett account, bank account or t: card. We do not pay refunds in cash over the counter.
You are responsible for familiarizing yourself with the terms and conditions of the ticket you purchase and how to use it.
Single tickets purchased on board and disposable travel cards 24-hour ticket are non-refundable.
Disposable travel card with 10 trips is no longer available from 01.01.2018. These cards are valid for two years from date issued and will be deleted automatically on the expiration date. The remaining trips can therefore only be refunded if the card is still valid.