a-kontanter

Ticket refund

Find out how to proceed to apply for a refund and what documentation you must submit to an application.

Refund application

Send your application to our customer service through our contact form, or visit the AtB customer center at Prinsens gate 39, Trondheim.

If you have a remaining balance that you cannot use up on your AtB Mobillett account, you must send information and documentation to us: Form for Mobillett account refund

If you have any questions about refunds, you can also contact us via our chat or call us at 02820.

You are responsible for familiarizing yourself with the terms and conditions of the ticket you purchase and how to use it. 

Which type of tickets do we refund? 

 

  • Period ticket for a minimum of 7 days: You will be refunded for the remaining days in the period.
  • Clip card: You will be refunded for the remaining clips on your t:card. 
  • Value (travel money): You will be refunded the remaining value balance on your t:card.

Please note:

 

  • Single tickets are not refunded.
  • 24-hour tickets are not refunded.

  • You will no longer travel with us

    • For example, if you move, are on sick leave, or change your travel pattern. This must be documented in the application.

    Proven error by the telecom operator, in the AtB app, AtB Mobillett, or with the travel card t:card

    • We refund in case of proven errors if the error leads to you being charged for more tickets than attempted purchased.

    Purchase of wrong travel distance or passenger category

    • We can refund the wrongly purchased ticket when buying a new correct ticket. The refund will be calculated from when you buy a new ticket.

    Value (travel money) from the previous ticket system

    • Remaining value (travel money) in t:card previously used on the bus can be refunded to a bank account.

    Balance from AtB Mobillett account

    • Remaining balance on AtB Mobillett account can be refunded to a bank account.

    Note the following:

    • The actual refund amount is calculated from the day we receive a request for a refund from you.
    • In case of wrong purchase, the amount will be calculated from when you buy a new correct ticket.
    • The refunded ticket becomes invalid/canceled and will not be usable.
    • Payments are mainly refunded directly back to the payment method used for purchase. Alternatively, the payment can occur to a bank account.
    • We do not refund cash

  • Periodic ticket on the app AtB, AtB Mobillett and travel card, t:card can be refunded in case of illness, death, relocation or changed travel pattern due to work/school/kindergarten. You can also get your ticket refunded if you have bought the wrong travel distance or passenger category. 

    We need account number and ID in addition to the following:

    • Illness: Sick leave documentation.
    • Death: Grant of probate.
    • Address change: Confirmation from the National Register.
    • Job: Confirmation of working conditions.

    It is only in case of illness or death that we can refund the periodic ticket retroactively if it has not been used. If the period ticket has been used, we will deduct single trips. 

    See what information you must state on how you bought your ticket: 

    The app AtB 

    • Phone number, e-mail adress or costumer number. 
    • OrderID - Preferably a recipt showing this. 

    The app AtB Mobillett 

    • Phone number. 

    Travel card, t:card 

    • t:card number 

    • NB! If you have bought a ticket for your t:card in the t:card online shop, you must attach a receipt.

    Contact us via the contact form or AtB service center to apply for a refund.

  • If there is a proven error with the telecom operator or in the app that causes you to buy more tickets, we can refund the tickets. Paper tickets are non-refundable.

    See what information you must state on how you bought your ticket: 

    The app AtB 

    We need an account number and identification in addition to:

    • Phone number, e-mail adress or costumer number. 
    • OrderID - Preferably a recipt showing this. 

    The app AtB Mobillett 

    We need an account number and identification in addition to:

    • Phone number. 

    Travel card, t:card 

    We need an account number and identification in addition to:

    • t:card number 

    Contact us via the contact form or AtB service center to apply for a refund.

  • Use up what you have on your AtB Mobillett account before you start buying tickets in the new app. Balance cannot be transferred to the new app.

    If you have a remaining balance that you cannot use up on your AtB Mobillett account, you must send information and documentation to us: Form for Mobillett account refund

    Form for Refunding Balance from Mobillett Account We will then refund the remaining value from your AtB Mobillett account to your bank account. We do not refund gift cards to a bank account

  • If you wish to apply for a refund of value on t:card for bus and tram that was topped up before August 2021, you must fill out:

    Refund form
    Include a copy of identification.
    We will then pay out the remaining value from t:card to a bank account.

    NB! Separate form for refund t:card boat/ferry

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