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Ticket refund

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Find out how to proceed to apply for a refund and what documentation you must submit to an application.

Due to the special situation we are in, we have longer case processing time than normal. We hope you understand this and thank you for your patience.

  • Periodic ticket on travel card, t:card or app AtB Mobillett can be refunded in case of illness, death, relocation or changed travel pattern due to work/school/kindergarten.

    We need account number and ID in addition to the following:

    • Illness: Sick leave documentation.
    • Death: Grant of probate.
    • Address change: Confirmation from the National Register.
    • Job: Confirmation of working conditions.

    It is only in case of illness or death that we can refund the periodic ticket retroactively if it has not been used. If the period ticket has been used, we will deduct single trips. We can also refund the value of AtB Mobillett and t:cards.

    You can also get the ticket refunded if you have purchased a ticket for wrong zones or passenger category.

    If you purchased the ticket for your t:card in the websop for t:card, you must attach the receipt.

    Contact us via the contact form or AtB service center to apply for a refund.

  • If there is a proven error with the telecom operator or in the app that causes you to buy more tickets, we can refund the tickets. Paper tickets are non-refundable.

    We need account number and ID in addition to the following:

    • AtB Mobillett: Phone number
    • t:card: t:card number

    Contact us via the contact form or AtB service center to apply for a refund.

To apply for a refund, you must contact the AtB service center. Payment of refund is made to credit card, AtB Mobillett account, bank account or t: card. We do not pay refunds in cash over the counter.

You are responsible for familiarizing yourself with the terms and conditions of the ticket you purchase and how to use it.

Single tickets purchased on board and disposable travel cards 24-hour ticket are non-refundable.

Disposable travel card with 10 trips is no longer available from 01.01.2018. These cards are valid for two years from date issued and will be deleted automatically on the expiration date. The remaining trips can therefore only be refunded if the card is still valid.

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