Ticket refund


Find out how to proceed to apply for a refund and what documentation you must submit to an application.

You are responsible for getting to know the terms and conditions when purchasing a ticket. To apply for a refund, please contact the AtB Service center. Payment of refund is made to credit card, Mobillett account, bank account or t: card. We do not pay refunds in cash.

  • Periodic ticket on travel card, t:card or app AtB Mobillett can be refunded in case of illness, death, relocation or changed travel pattern due to work. We need account number and ID in addition to the following:

    • Illness: Sick leave documentation.
    • Death: Grant of probate.
    • Address change: Confirmation from the National Register.
    • Job: Confirmation of working conditions.

    In case of illness or death if the periodic ticket has not been used, the entire amount will be refunded. If the periodic ticket has been used, we will deduct single trips.

    You can also get the ticket refunded if you have purchased a ticket for wrong zones or passenger category.

    Contact us via the contact form or AtB service center to apply for a refund.

  • If there is a proven error with the telecom operator or in the app that causes you to buy more tickets, we can refund the tickets.

    Please contact the AtB service centre to apply for a refund.

  • If you like to terminate your AtB Mobillett account, please complete the following form (PDF, 48KB) (Norwegian only) and send it to us with a copy of valid ID. We will then refund the balance on your AtB Mobillett account.

    The form should be sent to kundeservice@atb.no
    Mark the email with "Termination of AtB Mobillett Account" in the topic field.

    The form can also be sent by mail to:

    AtB AS, Kundesenter
    Prinsens gate 39
    7011 Trondheim

Single tickets purchased on board and disposable travel cards 24-hour ticket are non-refundable.

Disposable travel card with 10 trips is no longer available from 01.01.2018. These cards are valid for two years from they are issued and will be deleted automatically on the expiration date.
The remaining trips can therefore only be refunded if the card is still valid.

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