Transport regulations

The regulations apply as an agreement between AtB AS and each passenger.

All persons on board a vehicle operated under contract for or owned by AtB are viewed as passengers. The statutes also apply for persons present on the bus stops.

Approved by the Ministry for Transport and Communications on January 8th 2014 pursuant to Section 33 of the Commercial Transport Act (yrkestransportloven), and Sections 7 and 7a of the Railways Act (jernbaneloven).

Statutes for passengers in Sør-Trøndelag

Applicable from 8 January 2014.

§ 1 Whom the Regulations Apply

These regulations apply to all persons who find themselves on board vehicles operating under contract for AtB, or the terminals, waiting rooms or bus stops. By embarking on a journey, a customer enters into a transport agreement with AtB. These statutes qualify as a transport agreement between AtB and the passenger.

§ 2 Travel documents

Right to transport is contingent on buying tickets in accordance with the current fare regulations. The passenger is required to buy a ticket before or upon embarkation. Single tickets (paper and mobile phone) must be presented to the personnel; other travel products are to be validated/registered upon embarkation. The passenger is responsible for having valid means of payment available when purchasing a ticket.

Passengers entitled to discounts are required to bring documentation for the discount in accordance with current fare regulations. The travel document has to be kept the duration of the journey until the passenger has left the terminal area. Travel document must be shown to personnel upon request.

§ 3 AtBs Responsibilities regarding Delays and Cancellations

AtB AS will carry passengers according to regular routes and official timetables, in addition to facilitate advance purchase of tickets. Schedules for departure times and fares must be displayed on all major bus stops. Fares shall also be presented on all vehicles.

In case of cancellations, delays and other relations hindering regular operation, AtB shall, as far as possible, inform passengers, as well as give information of alternative transport/routes. As far as possible, AtB will also provide alternative means of transportation.

Applies to bus: In events of delays, route diversions, traffic standstill or cancellations not announced in advance, passengers are entitled to claim compensation through AtB travel guarantee.

The travel guarantee does not apply if the delay or cancellation is due to circumstances beyond the operator’s control, for instance extraordinary weather conditions or natural events, unforeseen road problems or traffic related matters, public orders or prohibitions, strikes, lockouts, etc. Nor does it include late arrival to connecting bus/boat or indirect losses caused by the delay.

§ 4 During Travel

Passengers must comply with instructions given by posted notices or by the personnel. If such instructions are not complied with, passengers can be evicted from the vehicle. Passengers are obliged to show consideration to fellow passengers. The driver/captain or other personnel can evict or refuse to admit passengers who are clearly under the influence of alcohol or drugs, or who in other manners inconveniences other passengers or the driver. 

Where stops are designated by the authorities, embarking and disembarking must take place there. If stops can be carried out safely and in accordance with traffic regulations, they are permitted outside designated stops.

Seat belts shall be utilized where they are provided.

Smoking (including electronic cigarettes) and consumption of alcoholic beverages or other intoxicants are prohibited in the vehicle (bus, tram, boat, ferry).

Passengers must keep a safe distance to incoming and outgoing vehicles on designated stops.

§ 5 What Can be brought on Board

Passengers can bring easily handled objects (hand luggage) that do not inconvenience other passengers. Hand luggage must be placed in a way that does not present a security risk. Where space is available, bicycles can be brought and placed in designated areas. The driver/captain will decide if there is space.

Animals are carried provided they do not inconvenience other passengers and there is space available. Guide dogs/police dogs are always carried. Animals must be kept under the owner’s control (on leash, in cage or other) at all times, and they must not obstruct free movement. On boats, animals are referred to designated areas.

The following objects are prohibited on bus and boat: Flammable and explosive substances, engine-powered cycles/appliances, loaded weapons, sharp-edged/malodorous items and other items that clearly may represent a danger/inconvenience to others.

§ 6 Wheelchair and Baby Carriages

Passengers in wheelchairs or passengers with baby carriages can use AtB’s buses and boats. There is limited space for baby carriages and wheelchairs.

Wheelchairs cannot exceed the maximum measures of 80 x 120 cm or have a total weight of over 300 kg.  

Baby carriages and wheelchairs shall be placed in designated areas, and provided security straps shall be utilized.

§ 7 Ticket Inspection and Additional Fee

Ticket inspectors and driver/personnel are entitled to control travel documents. Both uniformed and plain-clothes personnel conduct the ticket inspections. All ticket inspectors must be able to present valid ID. Passengers, who cannot produce valid travel documents upon inspection, will receive an additional fee of NOK 750. This also applies to passengers traveling with discounts who cannot produce a valid ID/show valid student ID.

The additional fee can also be given to minors who have reached the age of 15. For minors under the age of 17 the additional fee is NOK 500, over the age of 17 NOK 750.

Passengers who fail to produce a valid ticket, and do not pay on the spot, must provide their correct name, address and date of birth, and await verification of identity, in order for the additional fee to be collected later. Passengers without valid travel documents, but who provide their correct name, address and date of birth may continue their journey.

The additional fee must be paid within 14 days. Lacking payment will be pursued and, if necessary, the debt will be collected. This also applies to minors over the age of 15, but they will not be held liable for collection costs relating to debt collection. Legal guardians will be notified of the lacking payment.

Forged or misused tickets, or tickets that the passenger tries to misuse, will be blocked and can be confiscated by the driver or ticket inspectors in exchange for a receipt. Misuse or forging of travel documents incur an additional fee of NOK 1500, and may be reported to the police.

§ 8 Detention of Passengers without Valid Travel Documents

AtB’s ticket inspectors can detain passengers when the person in question:
a) does not present valid travel documents,
b) does not pay the additional fee on the spot, and
c) does not give correct name, address and date of birth

The passenger can be detained as long as the person in question does not give correct name, address and date of birth. Detainment is also in effect during verification of the information provided. If the passenger pays the additional fee, the passenger shall not be detained.

Detention cannot be carried out if circumstances dictate that such action can be regarded as disproportionate interference. In circumstances where detention can be regarded as disproportionate, it shall not be carried out. Persons under the age of 15 shall not be detained. For persons between the age of 15 and 18, the ticket inspectors shall exercise caution.

§ 9 Lost Property

Persons, who on the company’s areas and vehicles find lost property, shall deliver them to the personnel as soon as possible. Lost items will be delivered to the lost property office of the police as soon as possible.

§ 10 Liability and Compensation for Loss or Damage

10.1: Liability for the Traveler

Damage that the passenger inflicts on the vehicle, shall be compensated according to regular compensation regulations.

10.2: Liability for the Operator

In events of injury on passengers, the operator is liable in accordance with Automobile Liability Act of 3 February 1961 [Bilansvarsloven av 3. februar 1961].

The operator is not responsible for loss of or damage to objects brought free of charge, unless willful or gross negligence from the personnel is proven. The operator’s liability is regulated by the Automobile Liability Act of 3 February [Bilansvarsloven av 3. februar] and the Norwegian Maritime Code of June 1994 [Sjøloven av juni 1994].

Documentation of the loss must be presented to the operator. Only direct loss will be compensated. The customer is liable to limit their loss. Claims of compensation for loss of or damage on travel goods must be delivered within reasonable time.

Travel goods that have been brought with fee, are the operator’s responsibility with regard to loss or damage from the point of entry in the vehicle to the destination. Still, if the loss or damage is caused by neglect from the passenger bringing the travel goods, the operator is not liable. The stipulated size of the compensation is set according to the Road Shipping Act of 20 December 1974 [Lov om vegfraktavtaler av 20. desember 1974].

§ 11 Complaints

Any complaints about AtB, operator, personnel or the implement of routes must be addressed to AtB. This also applies to complaints regarding the imposition of additional fee and travel documents confiscated in accordance with section 7.