Ticket refund

You may receive a refund if:

• the ticket is not used and has not been activated in the AtB app og Entur app.

• you purchase the wrong ticket category or ticket zone. You must buy the correct ticket, and you will receive a refund for the incorrectly purchased one.

• you were charged for multiple tickets due to a technical error with your mobile operator, payment system, or other related issues

• an error occurred on the part of the driver, ticket inspector, or customer service representative when purchasing the ticket

Note: Reduced service during holidays and public holidays does not entitle you to a refund.

TIP: Apply for a single ticket refund yourself in the AtB app

This information must be provided

If you are applying for a refund via the contact form, you must include the following information:

If you purchased the ticket in the AtB app

• Customer number

• Receipt or Order ID

If you purchased the ticket on board, at a retailer, or from a ticket machine

• A copy of the ticket receipt

• Bank account number

• A copy of your ID

Apply via chat  Apply via contact form

You may receive a refund if:

• You change your address, go on sick leave, or change your travel pattern due to work or school.

• you purchase the wrong ticket category or ticket zone. You must buy the correct ticket, and you will receive a refund for the incorrectly purchased one.

• you were charged for multiple tickets due to a technical error with your mobile operator, payment system, or other related issues

• an error occurred on the part of the driver, ticket inspector, or customer service representative when purchasing the ticket

Note: Reduced service during holidays and public holidays does not entitle you to a refund.

This information must be provided

If you are applying for a refund via the contact form, you must include the following information:

If you purchased your ticket in the AtB app or webshop

• Customer number

• Name and mobile number

• Receipt or Order ID

If you are requesting a refund for a t:card

• Name, address, and phone number

• t:card number, bank account number, and a copy of your ID

• For refunds related to purchases in AtB's webshop for boat travel, a receipt must be attached.

In case of address change, illness, or change in travel pattern, the following documentation must be included:

• Illness: A copy of the medical certificate

• Address change: Confirmation from the National Population Register

• Work/school: Confirmation of employment or school attendance

• Death: Certificate of probate and ID of the heir

Apply via chat Apply via contact form

You may receive a refund if:

• you have unused or non-activated tickets in you 10-trip ticket. Used tickets are not refundable.
• the 10-trip ticket must still be valid when you apply for a refund. A 10-trip ticket are valid for one year from the date of purchase.

• you were charged for multiple tickets due to a technical error with your mobile operator, payment system, or other related issues

• an error occurred on the part of the driver, ticket inspector, or customer service representative when purchasing the ticket

Note: Reduced service during holidays and public holidays does not entitle you to a refund.

This information must be provided

If you are applying for a refund for remaining tickets on a 10-trip ticket in the AtB app or on a t:card via the contact form, you must include:

• Bank account number and a copy of your ID

• Receipt or Order ID

Apply via refund Apply via contact form

You must attach a copy of your ID in the refund form before submitting it.

Apply for refund

To apply for a refund, submit the form below along with a copy of your ID, either by mail to AtB or via the contact form.

Postal address:

AtB AS
Prinsens gate 39
7011 Trondheim

Apply for refund – t:card private (PDF, 283KB) Apply for refund – t:kort business (PDF, 276KB)

The AtB Mobillett app has been discontinued and replaced by the AtB app. If you have remaining funds in your Mobillett account, you must apply for a refund by April 30, 2027. After this date, refund claims will expire.

Apply for refund – Mobillett konto 

The travel account for t:card business has been discontinued. Close the travel account to receive a refund of the remaining balance.

Close travel account and apply for refund (PDF, 99KB)