How to appeal

If you wish to appeal against the penalty fare, you must do so no later than 21 days after it was issued.

If you appeal on behalf of someone else, we need written authorisation from the person who received the penalty fare. This does not apply when guardians appeal on behalf of a minor.

You can send your appeal using our contact form or by post. Remember to include:

Your name
Your email address
The reason for your appeal
The penalty fare number (five digits)
Your receipt (if you paid on the spot)

Appeals can be sent by post to:

AtB AS
Prinsens gate 39
7011 Trondheim

Has the claim been sent to debt collection?

If so, you must contact the debt collection agency that sent you the notice. AtB's customer service cannot answer questions about claims transferred to a third party.