FAQ

• I have technical problems with the AtB app

  1. Restart the app: Close the app completely and open it again.
  2. Restart your phone: Turn off your phone and turn it on again.
  3. Update the app: Check if you have the latest version of the app in the App Store or Google Play Store.

  We recommend turning on automatic updates in your phone’s settings.

  If none of this helps, please contact customer service.

• Can I pay with my phone bill in the AtB app?

  No, currently it is not possible to pay with your phone bill in the AtB app. We are working to offer such a payment solution, but AtB is dependent on agreements with other providers. This takes time and is unfortunately partially out of our control.

  In the meantime, single and 24-hour tickets can be purchased via SMS.

• Does the AtB app have widgets?

  The AtB app only has widgets for iPhone and none supported widgets for Android.

• How do I delete my account?

  If you want to delete your account, you can do this in the app. Go to My Profile and then Edit My Profile. There you will find a button called Delete My Profile.

  Note: Do not delete your profile if you have active tickets. Use up the ticket(s) first, or contact customer service if you are eligible for a refund. Active tickets will be lost if you delete your profile.