We are upgrading!
AtB are gradually upgrading to a new customer portal for travel and real-time information, and ticket purchases. We are in the process of gathering the various services and making it easier for you as a customer. Read about what's new and what it means to you.
We will make it easier for everyone to plan and carry out a trip in Trøndelag. Now the app and webshop will be in one and the same system, which means greater flexibility and security for you as a customer.
Two apps are becoming one
In June 2021, we launched a new app for travel planning that has been named AtB. You can find it in your app store. Initially, it has replaced the AtB Reise app for travel planning, and in the long term it will also replace AtB Mobillett for ticket purchases. In other words, you will get everything you need to plan and complete a trip in one and the same app.
Buy single- and periodic ticket
Now there are new ticket choices and more options in the AtB app. You can buy season tickets for buses and trams, in addition to single tickets and 24-hour tickets. That way it becomes even easier to travel green. Read more: All in one app!
The app is further developed in close dialogue with our customers, and you can give feedback directly to our developers via chat in the app.
New webshop for t:cards
In August 2021 we launched a new and more user-friendly webshop for t:card at atb.no. For a period of time, both the old and the new webshop will be available. You will easily see which one to use based on how you travel, and you will use your existing t:card in the new webshop.
Buy your ticket in the webshop
- Do you travel a lot? You should buy a periodic ticket. Choose betweem 7, 30 and 180 days.
- Do you travel now and then? You should buy a punch card - 10 single tickets purchased at once.
- The ticket can be used as soon as you have purchased it.
- If you lose the t:card, you can easily "move" the ticket to another t:card in the webshop.
What it means for you
How you buy tickets and travel today will determine when you will use the new webshop or whether you will continue to use the current webshop. Read what applies to you below.
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Punch card on bus and tram
Are you used to refilling an amount to complete several single trips? It is replaced with the purchase of punch cards - 10 single tickets purchased at once.
If you travel occasionally by bus or tram, you can buy punch cards in the webshop and at the AtB customer service. You should use the same t: card that you already have. If you do not have a t: card from before, you can order one and have it sent to you by post for free.
MORE: How to use the webshop
How to use the punch card
When validating the t:card after you have bought a new punch card, hold it against the card reader longer than you are used to.
Validating t:card on board
When you read the t: card on the card reader, you will receive an audible signal confirming that the card is being read. The driver will see that you have a cut card and start a single ticket. Hold the card until the driver confirms that you have a ticket. Keep track of how many single tickets you have left by logging in to the online store or asking the driver.
Validating t:card at metro station
Validate t:card on the card reader. Wait for the audio signal and picture that shows that the ticket is OK and how many single tickets you have left.
More ways to buy a ticket
If you do not want to use punch cards on t:card, you have several other options:
- Periodic ticket on t:card
- The app AtB Mobillett
- SMS-ticket
- Ticket machine (zone A)
- Retailers (zone A)
- On board (only credit card on region lines)
MORE: How to buy a ticket
Ticket refund
If you have a value left on your t:card that you have not used up before you switch to using the new webshop, we will refund it. Submit application for refund.
MORE: Ticket refund
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Periodic ticket on bus or tram
August 3rd 2021, a new and more user-friendly webshop for t:cards launched for those who travel with t:cards on bus and tram.
Available periodic tickets
- 7-day ticket
- 30-day ticket
- 180-day ticket
When you use the new webshop, you are on our new ticket system.
More tickets are coming
- Youth ticket
- Selecting a period of time between 30 and 180 days
Youth ticket can in the meantime be purchased in the app AtB Mobillett.
Ticket refund
If you have a value left on your t:card that you have not used up before you switch to using the new webshop, we will refund it. Submit application for refund.
MORE: Ticket refund
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Topping up t:card for others?
We are working on a solution that allows you to manage both your own and others' t:cards from one and the same profile in the webshop. This will make it easy to see active tickets and buy new ones. Unfortunately, this solution is not ready.
Temporary solution
Until we have the new solution in place, you must create a profile for each t:card you want to top up.
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Auto travel value on boat
Those who travel with a t:card on a passenger boat or ferry can travel and top up a t:card as before and will not use the new webshop yet. We will come back with more information on when you can use it.
Transfer to and from bus
If you travel by bus in connection with your boat trip, you will not be able to validate your t:card on board the bus from August 7th. During this period, you must present a receipt for the purchase. Print a receipt from the webshop or bring a receipt from on board and show it to the driver. We apologize for the inconvenience this may cause during this period.
Have you tried the app AtB Mobillett?
With the app AtB Mobillett you can easily show the ticket both on board the bus and on the boat. You can buy a single ticket for all speedboat and ferry connections in the app. Note that the discount related to t:card auto travel does not apply in AtB Mobillett.
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Periodic ticket on boat
Those who travel with a t:card on a passenger boat or ferry can travel and top up a t:card as before and will not use the new webshop yet. We will come back with more information on when you can use it.
Transfer to and from bus
If you travel by bus in connection with your boat trip, you will not be able to validate your t:card on board the bus from August 7th. During this period, you must present a receipt for the purchase. Print a receipt from the webshop or bring a receipt from on board and show it to the driver. We apologize for the inconvenience this may cause during this period.
Have you tried the app AtB Mobillett?
With the app AtB Mobillett you can easily show the ticket both on board the bus and on the boat.
Buy periodic tickets in the following:
- 800/805 Trondheim - Brekstad - Kristiansund
- 810 Trondheim - Vanvikan
- 820/825 Dyrøy - Øyrekken
- 830 Sandviksberget - Sætervika - Sandviksberget
- 835 Sandviksberget - Skjærvøy - Sandviksberget
- Levanger - Hokstad
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t:card on train in zone A
If you have a periodic ticket on your t:card, you must use it up before you use the new webshop. Use the t:card you have today when you shop - also in a new webshop.
Available periodic tickets
- 7-day ticket
- 30-day ticket
- 60-day ticket
- 90-day ticket
- 180-day ticket
Youth ticket comes later, and can in the meantime be purchased in the app AtB Mobillett.
When you use the new webshop, you are on our new ticket system.
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To and from school
Do you travel with t:card school?
If you have the right to drive and are issued a travel document through the school, you must relate to information from the school.
Do you buy a ticket?
If you travel with public transport to and from school by buying a ticket, you will find information about what applies to you based on how you travel further up.
Some things will stay the same
Purchase of tickets by SMS, retailers, ticket machines and on board will continue as before.
MORE: How to buy a ticket