Single ticket refund

If there is a proven error with the telecom operator or in the app that causes you to buy more tickets, we can refund the tickets. Paper tickets are non-refundable.

See what information you must state on how you bought your ticket: 

The app AtB 

We need an account number and identification in addition to:

  • Phone number, e-mail adress or costumer number. 
  • OrderID - Preferably a recipt showing this. 

The app AtB Mobillett 

We need an account number and identification in addition to:

  • Phone number. 

Travel card, t:card 

We need an account number and identification in addition to:

  • t:card number 

Contact us via the contact form or AtB service center to apply for a refund.