Periodic ticket on travel card, t:card or app AtB Mobillett can be refunded in case of illness, death, relocation or changed travel pattern due to work.
We need account number and ID in addition to the following:
- Illness: Sick leave documentation.
- Death: Grant of probate.
- Address change: Confirmation from the National Register.
- Job: Confirmation of working conditions.
It is only in case of illness or death that we can refund the periodic ticket retroactively if it has not been used. If the period ticket has been used, we will deduct single trips. We can also refund the value of AtB Mobillett and t:cards.
You can also get the ticket refunded if you have purchased a ticket for wrong zones or passenger category.
If you purchased the ticket for your t:card in the websop for t:card, you must attach the receipt.