We recommend turning on automatic updates in your phone’s settings.
If none of this helps, please contact customer service.
No, currently it is not possible to pay with your phone bill in the AtB app. We are working to offer such a payment solution, but AtB is dependent on agreements with other providers. This takes time and is unfortunately partially out of our control.
In the meantime, single and 24-hour tickets can be purchased via SMS.
Currently, you cannot have both a physical t:card for the bus and buy express boat tickets in the AtB app.
If you try to buy an express boat ticket in the app while having a period ticket for the bus using t:card, the AtB app will prompt you to switch from t:card to phone for all your tickets. If you want to switch back to t:card after using the boat ticket, you can easily do so under My profile.
No, it is not possible to top up an account in the AtB app. We are waiting for a solution from a third party for this.
However, you can buy tickets and send them to others in the AtB app. You can find more information on how to do this here.
You can still buy tickets on behalf of others in the AtB online store for travel with t:card on buses and trams.
You can delete and manage favorites under the My profile tab in the app.
In the AtB app, real-time departures have a green dot in front of them. Times without a green dot are scheduled times.
To see the scheduled time for a departure showing real-time, you can tap on it and see the planned schedule time crossed out.
On screens at stops, all departures are real-time unless «ca.» (means: approximately) is shown before the time, which means it is a scheduled time.
The AtB app only has widgets for iPhone and none supported widgets for Android.
If you want to delete your account, you can do this in the app. Go to My Profile and then Edit My Profile. There you will find a button called Delete My Profile.
Note: Do not delete your profile if you have active tickets. Use up the ticket(s) first, or contact customer service if you are eligible for a refund. Active tickets will be lost if you delete your profile.